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Service Request
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Service Request
The form below is recommended for NEW customers to book their servicing appointments only.
For existing customers, please login to your account with the email address that you have provided us with to view & to request for servicing of your products.
Please update your particulars with us at
customercare@efenz.com.sg
or
Whatsapp us at 8777 9889
if you have not done so. Thank you.
*REQUIRED FIELD
PERSONAL INFORMATION
Name*
Email*
Mobile No.*
Home No.
PRODUCT INSTALLATION ADDRESS
Country*
Postal Code*
Address
Building Name
Street Name*
Block No. / House No.*
Unit No.
#
-
DON'T SEE YOUR SERIAL NO.?
Serial number is at the back of your remote control
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PRODUCT SUMMARY
Serial Number*
Warranty Start Date*
Warranty End Date*
Retailer Name*
Installation done by*
-- Please Select --
Dealer's Installer
Owner's Installer
Designer's Installer
Brand*
-- Please Select --
Samaire
Classic
Category*
-- Please Select --
Downrod Ceiling Fan
Hugger Ceiling Fan
Limited Edition
Hermestar Ceiling Fan
Luxury Automated Laundry System
Model No.*
-- Please Select --
Colour*
-- Please Select --
Optional Item
N.A
Remote
Yes
No
Installed Location*
-- Please Select --
Living Room
Dining Room
Master Bedroom
Bedroom
Study Room
Balcony
Kitchen
Bathroom
Others
Product Receipt*
SERVICE REQUEST INFORMATION
Date of Request:
09/12/2024
Service Status:
Pending
REASON FOR SERVICING
(can tick more than 1 option)*
Remote control is faulty
Ceiling fan is noisy
Ceiling fan is shaky
Ceiling fan is not rotating
Ceiling fan speed decreased
Ceiling fan cannot change direction
Ceiling fan power failure
LED light cannot light up
LED light cannot change colour
LED light cannot adjust brightness
LED light power failure
Installation
Others
Others, please specify:
PREFERRED SERVICE TIME
(subjected to availability)*
-- Please Select --
Weekdays (10am-1pm)
Weekdays (1pm-5pm)
Saturday (9.30am-12.30pm)
FAULT CONDITION
(optional)
Submit Request
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